Summary Commitment
At Marstron, your privacy is paramount. We do not sell your personal information. We collect data strictly to fulfill e-commerce orders, process doorstep warranty replacements, and optimize your browsing experience.
1. Information We Collect
When you interact with the Marstron storefront, register a device for 2-year warranty, or place an order, we may collect the following information:
- Personal Identification: Name, email address, phone number, shipping address, and billing address.
- Order & Transaction Data: Products ordered, payment method used (processed via encrypted payment gateways), invoice numbers, and delivery status.
- Device & Warranty Information: Product serial number, batch code, purchase invoice upload, and warranty claim records.
- Technical & Analytics Data: IP address, browser type, device information, operating system, and interaction logs (collected via Google Analytics 4).
2. How We Use Your Information
We utilize your data solely for legitimate business purposes:
- Fulfilling customer orders and dispatching products via courier & logistics partners.
- Managing official 2-year doorstep warranty registration and doorstep swap requests.
- Sending order status updates, transactional SMS/WhatsApp alerts, and tax invoices.
- Detecting and preventing fraudulent transactions or automated spam submissions.
- Improving website speed, product catalog layout, and navigation UX.
3. Payment Security & Data Protection
All online payments made on Marstron are processed through PCI-DSS Level 1 compliant payment gateways (Razorpay / PhonePe / Cashfree). Marstron does not store your full credit card details, debit card PINs, or net banking passwords on our servers.
Data transmissions across our platform are secured using 256-bit SSL encryption (HTTPS enforced site-wide).
4. Third-Party Sharing
We share information only with trusted service providers necessary for fulfilling services:
- Logistics & Shipping Partners: Courier services for package delivery and doorstep warranty pickups.
- Payment Gateway Providers: Payment verification and refund processing.
- Legal Authorities: Only if required by applicable Indian law, court order, or government regulation.
5. Your Rights & Data Deletion
You have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your customer profile.
To exercise your data rights or contact our Grievance Officer, email us at support@marstron.in with the subject line "Privacy Request".
6. Contact Information
Marstron Technologies India Pvt. Ltd.
Attn: Legal & Privacy Operations
Chennai, Tamil Nadu, India
Email: support@marstron.in